Frequently asked questions

Before you’ve booked

No. There is no additional charge for paying by debit or credit card.

No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for your group.

Yes we can provide you with an invoice if required. Please contact our Customer Service Center after making your booking to request an invoice.

Our prices include one bag or suitcase per passenger seat per item. All luggage must be declared when the booking is being made. Smaller items that fit in the passenger footwell (e.g. a laptopcase, handbag or small shoulder bag) do not need to be declared. The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage. Extra luggage as well as bulky items could be charged. Contact our Customer Service Center for more details.

We offer American Express, MasterCard and Visa credit cards,cash, PayPal. If you wish to use a different method, please contact our service centre.

You can contact us by email or phone, our full details are available on our contact page. Our Customer Service Center is open during business hours. If your enquiry is urgent, please call us for the quickest response.

For most vehicles, yes we can. Please specify how many child and/or baby seats you require in Step 2 of the online booking process. Child / baby seats will be provided if booked whenever possible, however there may be instances when such seats are unable to be provided. In such instances, you will be entitled to a full refund for seats not supplied. If you are unwilling to travel in the event that child / baby seats are not supplied, please provide your own.

Although you may book your transfer(s) online up to 10 hours before your travel date, we recommend that you book as early as possible. By booking your transfer(s) early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Please call our Customer Service Center if you need a transfer within 6 hours.

After you’ve booked

Inside the airport, meeting point Sicily Bar

Yes. Please inform our Customer Service Center as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to pay if you require a larger vehicle

Yes, in accordance with our terms and conditions.

In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, please email or call our Customer Service Center.

Only your voucher (paper or digital).

You can change your reservation by contact us

If you have any trouble locating your driver, please contact the driver directly at the telephone number on top of your voucher. If you are not able to reach him, just call our Customer Service Center numbers (printed on your booking voucher) and we will immediately assist you.

When your flight is delayed or cancelled, please call the provider. His number is on top of the voucher. Should you choose not to call the provider, he might leave the pickup point and you risk not getting your transfer.

In most cases we will be able to reschedule your transfer without a problem. However, if it is a busy time of the year, it is possible (but unlikely) that we may not have availability for your new transfer time. Please contact us the moment you know about your change in schedule to allow us sufficient time to reorganize your transfer. If we are unable to reschedule your transfer, we will refund you in accordance with our terms and conditions.

During your trip

If the vehicle or driver you reserved is not at the location mentioned on the voucher, please first contact the transfer partner. The number for the transfer partner can be found on the voucher. In the unlikely event that the transfer partner does not answer your call, you can call our emergency number. The phone number is printed at your voucher. Please be patient and allow the driver at minimum 20 minutes to arrive.  

If your luggage is lost, please contact the driver directly at the telephone number on top of your voucher and inform him what happened.  

After your trip

First, please contact the driver directly at the telephone number on your voucher and inform him what happened.